EMPOWERING AVIATION
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Ground Operations Courses

Airport Ground Operations Handling: Defines the servicing of an aircraft while it is on the ground and (usually) parked at a terminal gate of an airport.

Courses:

Aircraft weight and balance (Function1 & Function3)

Duration: 5 days

Prerequisite: None

Target Group:

Airline and ground service provider, staff working in operations, airline staff working at airport, ground handling agents & supervisors.

Content

  1. Basic theory of flight
  2. Basic aircraft weight
  3. Aircraft operating, structural and limiting weights
  4. Aircraft load planning
  5. Load-sheet compilation
  6. The manual load/trim sheet and the standard IATA EDP Load/trim sheet

Objectives:

After completing this course the candidate is expected to:

  1. Become familiar with terms used in the field
  2. Construct indexes and understand their use
  3. Understand the concepts of how to plan the load on both bulk and containerised aircraft

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent

The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 3 days period.

Aircraft loading supervision (Function2)

Duration: 3 days

Prerequisite: None

Target Group:

All personnel involved in aircraft loading & unloading as well as ramp team members including agents, supervisors and managers.

Content

  1. Designation of aircraft (holds, bays and cabin)
  2. Loading, unloading of special loads/ cargo, ergonomics, build up and tagging
  3. Positioning and operation of loading equipment
  4. Inspection of aircraft damage
  5. Knowledge of the items and elements on the Load Distribution Message (LDM) and Container Pallet Message (CPM)
  6. Recording, calculating and completion of Loading Instructions Report Form (LIRF)

Objectives:

After completing this course the candidate is expected to:

  1. Manage the off-loading/ loading procedures of aircraft
  2. Design and offer consistent services, meeting airlines’ needs according to the accepted standards
  3. Analyze, understand and apply the safety and punctuality aspects of loading operations

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent

The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 1 days period.

Aircraft turnaround coordination (manage a safe turnaround)

Duration: 2 days

Prerequisite: None

Target Group:

Personnel working for airlines and ground handling companies performing aircraft ground services coordination.

Content

  1. Driving the turnaround
  2. Time management and positive coordination
  3. Considerations on transit time on different aircraft type
  4. Monitoring of fueling process and safety while passengers on board
  5. Managing and handling disruption and delays professionally
  6. Conflict management / assertiveness

Objectives:

After completing this course the candidate is expected to:

  1. Identify the key elements of turnaround services
  2. Manage and Apply best practices to be safe, punctual and commercially successful in turnaround services
  3. Design and offer services that meet airline needs in conjunction with standard level agreement

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent

The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 1 days period.

Airside safety for Ramp handling staff

Duration: 2 days

Prerequisite: None

Target Group:

All personnel involved in airport operations.

Content

  1. Understand The airport environment
  2. Comprehend Airside areas (runway, taxi way, parking gates and remote stands…etc)
  3. Health and PPE (Personal protection equipment)
  4. Airside hazards (fueling, jet blast and ingestion)
  5. Traffic rules and allowed speed on the airside
  6. Ramp, Accident and Incident Reporting

Objectives:

After completing this course the candidate is expected to:

  1. Train and Refresh the skills of your current staff
  2. Help your company save on airside safety training costs
  3. Reduce the risk of accidents and ramp damages

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent

The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 1 days period.

Airside safety for Passengers handling staff

Duration: 2 days

Prerequisite: None

Target Group:

All personnel involved in Passenger handling airport operations.

Content

  1. Security and Safety
  2. Security check for transit passengers and bags
  3. Terminal and airside hazards
  4. Baggage handling systems and types
  5. Fire and first aid (fire prevention, fire protection and fire action, first aid)

Objectives:

After completing this course the candidate is expected to:

  1. Train and Refresh the skills of your current staff with regards to passengers security measures
  2. Identify and implementing safety procedures to contain and avoid hazards
  3. Reduce the risk of accidents and ramp damages

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent

The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 1 days period.

Airside safety-Induction course for new airport staff

Duration: 2 days

Prerequisite: None

Target Group:

All personnel involved in airport operations.

Content

  1. Understand The airport environment from communication, hand signals, aircraft ground support equipment
  2. Security and Safety around Aircraft Danger Zones, Health and Safety, Severe Weather Conditions
  3. Terminals and Passengers Accident and Incident Reporting
  4. Fire and first aid

Objectives:

After completing this course the candidate is expected to:

  1. Train your new staff involved in ground operations
  2. Help your company save on airside safety training costs
  3. Reduce the risk of accidents and ramp damages

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Airside safety-Comprehensive course for experienced airport staff

Duration: 2 days

Prerequisite: None

Target Group:

Senior and experience personnel involved in airport operations.

Content

  1. Understand The airport environment from communication, hand signals, aircraft ground support equipment
  2. Security and Safety around Aircraft Danger Zones, Health and Safety, Severe Weather Conditions
  3. Terminals and Passengers Accident and Incident Reporting
  4. Fire and first aid (fire prevention, fire protection and fire action, first aid)

Objectives:

After completing this course the candidate is expected to:

  1. Train your new staff involved in ground operations
  2. Help your company save on airside safety training costs
  3. Reduce the risk of accidents and ramp damages

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Passengers Handling Services

Duration: 5 days

Prerequisite: None

Target Group:

Airline passenger service staff, Ground Handling Agents’ passenger services staff, Airport operators’ staff providing passenger services, Civil Aviation Authorities’ staff providing passenger services and anyone wishing to start a career as a Passenger Service Agent.

Content

  1. Introduction to airport & airline operations
  2. Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  3. Passenger & Baggage check-in procedures
  4. DGR safety awareness for passenger service agents
  5. Managing passenger interactions, handling passengers with special requirements
  6. Aviation security procedures for passenger & baggage transport
  7. Tickets, passports, visa and documents
  8. Customer care and conflict management

Objectives:

After completing this course the candidate is expected to:

  1. Understand how airlines and airports operate
  2. Learn about passenger and baggage check-in & boarding procedures
  3. Ensure safe and secure passenger & baggage transport
  4. Provide superior customer service
  5. Staying up to date with the latest innovations in passenger services

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent: The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 3 days period

Baggage reconciliation - AAA (Accounting and Authorizing)

Duration: 1 days

Prerequisite: None

Target Group:

All personnel involved in airport operations.

Content

  1. Baggage Handling process
  2. Baggage Reconciliation
  3. Security Process
  4. Reconciliation Process

Objectives:

After completing this course the candidate is expected to:

  1. have a comprehensive understanding of the processes which are in place to provide 100% baggage reconciliation
  2. fully understand the legalities of the paperwork they are signing, along with the consequences if they do not follow the procedures

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent: The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 1 day period.

Aircraft marshalling and wing walking

Duration: 2 days

Prerequisite: None

Target Group:

All personnel involved in airside, safety, marshalling operations and aircraft turnaround activity.

Content

  1. Cautions And Warnings
  2. Aircraft General Presentation
  3. Ground Servicing Equipment
  4. Aircraft Arrival and dispatching Procedure
  5. Aircraft Parking Procedure and hand signals
  6. Flight Crew and taxi Hand Signals
  7. Chocks Handling Procedure
  8. Safety Measures During Engine Operation

Objectives:

After completing this course the candidate is expected to:

  1. Recognize main aircraft parts
  2. Safely perform marshalling /wing walking activities

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent: The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 1 day period .

Instructional Techniques

Duration: 5 days

Prerequisite: None

Target Group:

Instructors, training specialists, training managers, and subject matter experts with little instructional experience.

Content

  1. learn Principles of training and instructional methods
  2. How to Work with lesson plans, objectives, and how to deliver them
  3. Identify and overcome barriers to the transfer of learning
  4. How to prepare the learning content and lesson planning
  5. Understand the lesson components (structure and elements)
  6. Classroom management
  7. Questioning techniques
  8. How to prepare Training aids and how to use them
  9. The process of evaluating the training and performance

Objectives:

After completing this course the candidate is expected to:

  1. Apply principles of adult learning
  2. Implement common instructional methods and aids
  3. Recognize and manage classroom problems
  4. Identify and overcome barriers to the transfer of learning

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Emergency response procedure and crisis management

Duration: 5 days

Prerequisite: None

Target Group:

Personnel with a leading role in safety, quality, Emergency Response and crisis management departments.

Content

  1. Key elements of Emergency Management
  2. Laws, legislation, regulations, standards and corporate obligations
  3. Emergency response teams and missions
  4. Reporting system and sequence
  5. Coordination requirements Timeline
  6. Command centre responsibilities and Information flow
  7. Crisis communication
  8. Station emergency planning and response
  9. Go-Team and investigation
  10. Structure and elements of an ERP
  11. Develop action plans for ER activities

Objectives:

After completing this course the candidate is expected to:

  1. Plan, develop and execute an emergency plan
  2. Follow ICAO, the National Transportation Safety Board and State regulations
  3. Train staff for an emergency response
  4. improve an emergency response plans

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Safety Risk Management

Duration: 3 days

Prerequisite: None

Target Group:

Operators’ safety and quality personnel, corporate operational senior personnel.

Content

  1. Basic principles of human performance in an operational context
  2. Safety management principles, implementation and control
  3. Safety risk evaluation, assessment and assurance
  4. Operational systems and process
  5. Hazard identification and analysis
  6. Relationship between safety risk management and safety assurance

Objectives:

After completing this course the candidate is expected to:

  1. Understand the four main principles of operational human performance
  2. Identify safety deficiencies, hazards, consequences and risks
  3. Apply safety management principles
  4. Perform safety risk evaluations

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Aircraft accident investigation

Duration: 3 days

Prerequisite: None

Target Group:

Operational and technical airport staff, Safety personnel, CAA aircraft investigators and Operational manufacturer staff.

Content

  1. Regulatory agencies and management systems
  2. ICAO SARPs, Annex 13, Requirements and obligations
  3. Reporting system and sequence
  4. Safety and accident investigations
  5. Accidents and incidents Classification
  6. Accident notification process
  7. investigation process
  8. Rights and obligations of participants in an aircraft accident investigation
  9. Investigation team expectations of the airline advisor or expert

Objectives:

After completing this course the candidate is expected to:

  1. Raise awareness about the objectives of aircraft accident investigation
  2. Gain knowledge on the global best practices applied by states, authorities and organizations
  3. Learn about the types of accidents and serious incidents
  4. Understand the overall process of conducting an aircraft accident investigation

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Baggage Handling and Services

Duration: 5 days

Prerequisite: None

Target Group:

Airport Operations staff and personnel associated with baggage handling and services department

Content

  1. Measure the performance of a handling system at an airport or outstation
  2. Improve baggage handling processes
  3. Identify planning requirements
  4. IATA codes (airline 2 letter code and airport 3 letter codes
  5. Different type of Baggage Tags
  6. Basic knowledge of Ramp Safety
  7. Understanding World Tracer messages
  8. Manage and reporting Found Property
  9. Customer and Aircraft Handling Manual
  10. Security and Customs
  11. methods of compensations

Objectives:

After completing this course the candidate is expected to:

  1. Identify main problems in your baggage handling (arrival and departure)
  2. Overview about baggage handling system (BHS) at airports
  3. Baggage security and triple AAA procedure
  4. Discrepancies management

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Recurrent: The recurrent course of (Cargo skills and procedures (advanced/comprehensive) is 3 day period

Leadership Development and Succession Planning

Duration: 5 days

Prerequisite: None

Target Group:

This course is recommended for HR Professionals, senior staff and all leading team members.

Content

  1. Budgeting and business plan development
  2. Career and change management
  3. Crisis management
  4. Time and stress management
  5. Delegating and developing employees
  6. Marketing essentials, negotiating and strategic thinking
  7. Team creation and team management
  8. Presentation and writing skills

Objectives:

After completing this course the candidate is expected to:

  1. Understand how succession planning and talent development need to be linked with strategic planning and performance evaluation
  2. Link evolution of the organization's capabilities and the managerial competencies needed for this evolution
  3. Develop competency profiles
  4. Assess talent and succession candidates
  5. Establish development plans for successors and high potential candidates

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Air Transportation Management

Duration: 5 days

Prerequisite: None

Target Group:

This course is designed for all newcomers and professionals seeking for a useful entry and summary of air transportation management.

Content

  1. The air transport system and law
  2. Air safety and security
  3. Civil aviation authorities and airlines
  4. Airports and air navigation services providers
  5. Planning and Overcoming resistance in a changing environment
  6. Assessing operational results
  7. Impact of technology

Objectives:

After completing this course the candidate is expected to:

  1. Gain a global perspective into the air transportation industry
  2. Identify key industry stakeholders
  3. Understand the basic laws and conventions governing air transport
  4. Evaluate key areas of an aviation business based on standards and best practices
  5. Practice management and presentation skills

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Effective Communication Skills

Duration: 3 days

Prerequisite: None

Target Group:

This course is designed for sales and marketing staff as well as customer service representatives and public relations professionals.

Content

  1. Self-Awareness
  2. Written communications
  3. Presentations
  4. Social style
  5. Cultural differences and classification
  6. Internal communications
  7. Negotiations and conflict management

Objectives:

After completing this course the candidate is expected to:

  1. Deliver structured and engaging presentations
  2. Communicate in a multicultural environment
  3. Give and receive constructive feedback
  4. Actively listen and observe others
  5. Increase your self-awareness of how you communicate and are perceived by others

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Flight Operations Management

Duration: 3 days

Prerequisite: None

Target Group:

This course is designed for fleet and flight operations staff, quality personnel and operations executives.

Content

  1. Basic aerodynamics and Aircraft performance
  2. Basic navigation and meteorology
  3. Internal communications
  4. Standard flight planning procedures and protocols
  5. International law and Governing agencies

Objectives:

After completing this course the candidate is expected to:

  1. Plan and execute all flight operations
  2. Maximize budget and cost control in flight operations
  3. Enhance your training, retention, and recruitment strategies
  4. Improve your quality management

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Aviation Quality Management System

Duration: 3 days

Prerequisite: None

Target Group:

Aviation industry personnel involving in operational compliance, safety and quality standards.

Content

  1. Quality Management System and ISO 9000
  2. The aviation QMS and performance
  3. Aircraft performance
  4. Basic navigation and meteorology
  5. Internal communications
  6. International law
  7. Standard flight planning procedures and protocols

Objectives:

After completing this course the candidate is expected to:

  1. Understand the quality requirements of key regulatory bodies and national authorities such as ISO, EASA, and FAA
  2. Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  3. Develop your process mapping and procedure writing skills
  4. Prepare yourself for further specialization and training in QMS implementation

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Aviation Security Management

Duration: 3 days

Prerequisite: None

Target Group:

Airport and airline superiors as well as passenger, ramp and cargo operations providers involved in security process and management.

Description:

Learn essential management and administration techniques to run your business while complying with national and international legislation and security standards. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems you may face in your daily operations.

Content

  1. Security within the aviation industry
  2. Current and common threats to aviation
  3. International and national AVSEC programs
  4. Contract Management
  5. Quality control
  6. Security contingency planning and security emergencies
  7. Qualitative and quantitative risk analysis
  8. Security Management systems

Objectives:

After completing this course the candidate is expected to:

  1. Align your organization’s procedures with civil aviation security legislation
  2. Improve how you utilize your personnel, equipment and budget
  3. Apply industry best practices for recruitment, training and people management
  4. Develop your ability to respond to crisis situations

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Aviation Security Management – Advanced

Duration: 5 days

Prerequisite: None

Target Group:

Airport and airline superiors as well as passenger, ramp and cargo operations providers involved in security process and management.

Description:

Evaluate in-house and outsourced AVSEC options, and learn how to select the right AVSEC contractors for your organization. With the help of practical exercises, improve your contract management skills by learning how to select vendors and create request for proposal (RFP). Gain the skills you need to implement countermeasures that increase airport security, and simultaneously improve business by blending facilitation with security.

Content

  1. Introduction and course overview
  2. The threat to civil aviation, past and present
  3. Security control of passengers, baggage, cargo, mail, maintenance equipment and catering supplies
  4. International and national AVSEC programs
  5. Technology and equipment
  6. Contract management and quality control
  7. Facilitation and security
  8. Qualitative and quantitative risk analysis
  9. Security Management systems
  10. Addressing issues faced by AVSEC management (3-5 issues exercises to be discussed over the course 5 days)
  11. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. Align your organization’s procedures with civil aviation security legislation
  2. Improve how you utilize your personnel, equipment and budget
  3. Apply industry best practices for recruitment, training and people management
  4. Develop your ability to respond to crisis situations

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Ground Handling and Service Level Agreements

Duration: 5 days

Prerequisite: None

Target Group:

Airlines and ground handling operators station managers and assistants. Managerial staff responsible for negotiating, preparing and reading GHAs.

Description:

This course is designed to help you understanding the IATA Standard Ground Handling Agreement SGHA and Service Leve Agreement SLA.

Content

  1. Introduction and course overview
  2. Changes in the current version comparing to the previous one
  3. History and overview of SGHA 1993-2008
  4. Operations safety
  5. Duration and termination terms
  6. Principles of SLA and contractual requirements
  7. Targets based on operational needs
  8. Business needs and negotiations
  9. Cultural differences and opportunities
  10. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. Identify the differences between 2008 and 2013 versions
  2. Analyze the articles in the main agreement to identify the opportunities and risks
  3. Understand the services and descriptions of the Sections in Annex A
  4. Derive and write a proper Annex B, reflecting the business and operational requirements
  5. Set achievable and meaningful targets in the SLA, enhancing safety and service quality through commonly agreed standards
  6. Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment
  7. Improve cooperation in your negotiations by recognizing your counterpart’s objectives

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Airport slots and scheduling

Duration: 3 days

Prerequisite: None

Target Group:

This course is recommended for airline slots and network personnel as well as airport slot and scheduling personnel.

Description:

This course will help you learn how to allocate and coordinate airport slots by applying IATA's Worldwide Slot Guidelines (WSG). And learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

Content

  1. Introduction and course overview
  2. IATA WSG
  3. International Rules and regulations
  4. SSIM – Chapter 6
  5. Slot monitoring
  6. Airport scheduling procedures
  7. Initial Allocation process
  8. Slot preliminary allocation list
  9. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. Allocate slots according to the requirements and procedures for either facilitated (level 2) airports or coordinated (level 3) airports
  2. Apply the standard procedures for communication between airlines and slot coordinators
  3. Maximize your slot portfolio management capabilities
  4. Apply slot procedures and understand the impact of international rules and regulations
  5. Execute slot messages in compliance with SSIM Chapter 6
  6. Analyze capacity constraints and historic slot eligibility

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Station Ground Handling and Operations Management

Duration: 5 days

Prerequisite: None

Target Group:

This course is recommended for airlines/ground handling operators’ station managers and assistants.

Description:

This course helps you understand ground handling functions from accepting passengers to aircraft pushback including all responsibilities in the related areas.

Content

  1. Introduction and course overview
  2. Cooperation between airlines and service providers
  3. Duties of the station manager and his deputies
  4. Principles of customer service
  5. Facilitation and simplifying passenger travel
  6. Ramp, cargo and terminal activities
  7. SGHA and SLA overview
  8. Recourses and GSE monitoring
  9. ULD handling
  10. Aviation security awareness
  11. Baggage handling
  12. Emergency response planning
  13. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. Manage all ground handling services according to AHM
  2. Increase the efficiency of your stations as an airline or service provider
  3. Work within the frame of IATA's Airport Handling Manual and Standard Ground Handling Agreement

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Training Needs Assessment

Duration: 3 days

Prerequisite: None

Target Group:

This course is recommended for HR, Training coordinators as well as training instructors.

Description:

This course will enable you to learn how to approach the overall performance at the individual, operational and organizational level.

Content

  1. Introduction and course overview
  2. Purpose of training needs assessment
  3. System approach to performance improvement
  4. Practical application
  5. Performance gaps
  6. Tools and techniques to be used for training needs and assessment
  7. Data analysis interviews
  8. Overcoming barriers and challenges
  9. Developing training needs and assessment methodology
  10. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. Recognize the benefits to the organization in implementing a Training Needs Assessment in order to improve performance
  2. Identify and explain the steps in the Training Needs Assessment process needed to identify performance gaps and their root cause
  3. Identify and overcome the barriers and challenges when trying to implement a Training Needs Assessment
  4. Identify issues/problems with performance, or opportunities to improve performance in your organization or work team

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Aviation Project Management Essentials

Duration: 3 days

Prerequisite: None

Target Group:

This course is recommended for projects team members, coordinators and managers as well as anyone who needs to perform project management activities in their role.

Description:

This course is designed to help you with the fundamentals of project management. Learn how to apply essential project management concepts, deal with changes and challenges, and check the impact of your decisions on project outcomes.

Content

  1. Introduction and course overview
  2. Project management basics
  3. Managing stakeholders
  4. Project objectives and scope
  5. Quality of projects
  6. Managing the schedule
  7. Cost control and managing resources
  8. Managing communications
  9. Managing risks
  10. Closing project
  11. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. Define project objectives, minimize scope changes and prevent scope creep
  2. Develop time and cost estimates, create and control the schedule and the budget
  3. Assemble, motivate and lead a project team
  4. Communicate project progress, maintain stakeholder engagement and develop plans for managing risks
  5. Manage scope, resources, schedule and team dynamics
  6. Make trade-offs between desired project outcomes and understand how prototypes and iterative processes help mitigate the risks of uncertainty

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.

Airline marketing and sales

Duration: 3 days

Prerequisite: None

Target Group:

This course is recommended for airline marketing and sales personnel as well as support staff who work in sales and marketing departments.

Description:

This course looks at the latest airline marketing and commercial trends to help you revamp your marketing and sales practices.

Content

  1. Introduction and course overview
  2. Rule of the marketing and consumer behavior
  3. Marketing environment
  4. Developing a marketing strategy and plan
  5. Airlines products and potential sales
  6. Pricing and revenue management
  7. Promoting and distributing products
  8. Marketing and sales case studies
  9. Final review and assessment

Objectives:

After completing this course the candidate is expected to:

  1. 1. The internal and external factors to consider when building a marketing strategy
  2. 2. Key market research methods to segment your markets and understand customer needs
  3. 3. An overview of the airline products and services currently on the market
  4. 4. How to focus on the customer in your decision making processes to create loyalty
  5. 5. Integrate your marketing strategy into all of your business decisions

Instruction method and training aids:

This training can be provided either at TAT Training Organization or at the customer’s location in the form of stand-up lecture using:

  • CBI with projection
  • Demonstration

Validation:

All personnel will undergo evaluation or testing by written or practical means as applicable to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures and/or operate equipment, with a minimum passing mark of 75%, and a Distinction for 90% and more.

Confirmation will be demonstrated by means of a standard template of Certification (TAT form 012) to validate the training received and date the training was carried out.